Repair Call Center | Frequently Asked Questions On Property Management

Repair and Maintainance

24 Hour Call Center

Frequently Asked Questions (FAQs) :

Is Your Call Center REALLY 24 Hours?

YES! Your tenant will always speak to a live person with their repair request who will analyze whether the request is an emergency, non-emergency, or if common sense may be the issue with the request.

Does your Call Center speak English and Spanish?

YES! English and Spanish twenty-four hours a day.

How is the Landlord notified of Repairs?

We prefer communication by email – for a paper trail. We can communicate by phone, but, sometimes scheduling that phone call is best. We like to use a tool called Schedule Once for our phone appointments.

Is there a preauthorized limit in which CRGP issues a work order?

Yes, this amount is $250.00 for emergency work orders.

Does CRGP markup the invoice amount?

NO! We pass along our contractor price directly to you to keep our services affordable and effective.

Do you hold a deposit from the Landlord for payment of the invoice?

YES! This is an optional service, but, we can host a $500-$1000 repair deposit. Then, we draw from this deposit as work orders are created so the Landlord is not left paying bills monthly.

What if the Tenant breaks something? Are they responsible for the repair?

YES! Our lease calls for tenant neglect as a form in which the tenant needs to pay an invoice. We work with tenants to get these invoices paid and/or reimbursed to the Landlord.

Does CRGP use ONLY licensed contractors for repairs?

For activities requiring a license, we used license contractors. All of our contractors host insurance liability limits of $1,000,000 or more.

What if the Landlord wants to repair the home themselves?

This is possible, but, we request you sign a “Hold Harmless” agreement with our office in case something goes wrong with the repair you wish to handle.

Do you recommend the Landlord have a Home Warranty?

Really…this depends on the age of the mechanicals of the home as well as appliances. In general, home warranties are difficult because they require approvals and analysis and prevent a timely fix to the tenant repair need.

Testimonials from Landlords :

We worked with Sean and Chicagoland Realty Group to identify quality tenants for a townhouse in Oswego Illinois and would highly recommend his services. It was a challenging situation with us living across the country. Sean and his team were excellent in every aspect. He very quickly identified a pool of high quality tenants from which to select and seamlessly managed the background checks, lease paperwork, deposits and move in process. Sean and his team kept us informed throughout and we had dream tenants secured within weeks of first engaging Chicagoland Realty.

Kevin Connor
3/27/2017
We used Sean and his property management company in Wheaton Illinois for 3 years and would highly recommend his services. He was fantastic at bringing us multiple rental offers within one week of listing the property. He preformed the background/credit checks on all potential renters and helped us sort through them to find the best applicant. All communication we had with Sean was flawless during the entire time we had our home for rent. We lived in a different state from where our rental was located and never had to worry that our home was not being looked after. Sean's company is the go to in the area if you want a quality rental management company.

Michael Hoppe
8/06/2015
We use Sean for our home in Montgomery. He and his team do a great job helping us with the property. We were nervous moving away and leaving our home in the care of someone else, but 3 years later we rest easy. Working with Chicagoland Realty Group Partners has been a great experience.

Wesley Salmons
10/03/2015
My townhouse was managed by Chicagoland Realty Group for the last three years and they also were the realtor that sold the property. Overall, Sean runs a very good team - his staff is efficient and attentive. Issues brought up by the renter was addressed in a timely fashion and I was kept in the loop in every case. I highly recommend Chicagoland Realty Group to manage all of your properties.

Lousymouse
9/06/2014
I have worked with Sean for 3 years and he always find my tenants for my condo. He provides me with advise before making my decisions. He keeps me informed of any issues in a timely manner.

Anita Diaz
9/26/2015